Return Policy

According to the Distance Selling Act, consumers are entitled to a cooling-off period of 14 days for online purchases, starting from the day of receipt of the product. During this period, the consumer may return the product without giving a reason.

Terms and Conditions

Exercising the right of withdrawal is subject to certain statutory provisions. During the cooling-off period, the consumer must handle both the product and the packaging with care. The product may only be unpacked or used to the extent necessary to assess whether the consumer wishes to keep the product. If the right of withdrawal is exercised, the product, together with all accompanying accessories, must be returned to Researchchemicalskopen.net in its original condition and packaging.

Products that are damaged, returned incomplete, or have been used heavily are not eligible for a full refund.

The costs and risks of the return shipment are the responsibility of the customer. Researchchemicalskopen.net is obliged to refund the amount paid, excluding return costs, within 30 days.

Cancel before shipment

As long as the order has not yet been paid for, packed, and/or shipped, it can be cancelled by sending an email to Veuillez noter: vous devez être à la maison pour recevoir votre envoi. Si vous n’êtes pas à la maison, vous pouvez aller chercher votre colis au plus proche point de pick-up. Nous garantissons la livraison jusqu’au point de pick-up; après que vous êtes responsable de la cueillette de votre commande. .

Returns after receipt

Upon receipt of the order, and if you wish to return it, you must first send an email to Veuillez noter: vous devez être à la maison pour recevoir votre envoi. Si vous n’êtes pas à la maison, vous pouvez aller chercher votre colis au plus proche point de pick-up. Nous garantissons la livraison jusqu’au point de pick-up; après que vous êtes responsable de la cueillette de votre commande. .

You are only responsible for the shipping costs of the return. The full purchase amount will be refunded as soon as Researchchemicalskopen.net has received the return.

Please ensure that, regardless of the reason for cancellation, you act within the legal time limit. This means that you must inform Researchchemicalskopen.net within 14 days of receiving your order and return the product within 14 days.

Return conditions

You may return a product under the right of withdrawal if:

  • The product has not been used.
  • There is no visible damage or clear signs of use.
  • The product, including all parts, is returned in the same condition as it was received.

The amount refunded may be reduced if:

  • The product has been damaged by the user or during the return shipment.
  • The packaging material is not in its original condition (for example, if the packaging has been opened or damaged).

If you refuse your order or do not clearly indicate that you wish to exercise your right of withdrawal within the specified period, Researchchemicalskopen.net cannot ascertain why the order was refused. In such cases, both the order and additional costs will be charged. You are legally obliged to inform Researchchemicalskopen.net in a timely manner of your intention to return products within the agreed period.

Returned products must be in the same condition as when they left our warehouse.